My work philosophy

I'm a Service and Experience Designer who focuses on design for social impact. For the past 6 years, I have worked in Policy Design and Social Innovation within Government and the third sector.

As a service designer I aim to install new capabilities in citizens so they can become empowered when they are facing new challenges. I had used Service design to reduce inequity by promoting wider access to public resources and generating strategies that harness technology and peoples own assets to create better civic education and social resilience.

I’m a person with strong political and social convictions; I believe in the people’s potential, in equity, in cooperation and that our society can be improved in many different ways.

I always aim to create strong bonds among the various stakeholders in order to reach a proposal that considers them as agents of the change, highlighting their identity, qualities, habits and customs.

For that reason I develop a co-creation process through instances of discussion, meetings, co-work sessions and dynamics letting us project the various aspects involved in the project from their perspective. I think that this is key for the user to appropriate the project, creating a direct bond that will also allow ongoing iteration and testing.

In my projects I have worked and collaborated with people of various occupations since I believe that when dealing with a problem the analysis needs to take multiple variables into consideration (economic, geographic, cultural, etc.) I like working on an interdisciplinary basis to address the problems complexity and integrate various points of view in order to reach an holistic solution.

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“Though my work I endevour to generate appropriation and install new capabilities in the people so that they become empowered at the time of facing new challenges.”